Overview
Last updated: December 16, 2025
We stand by our garlic bulbs but, as a live, perishable product, returns are limited to protect quality. Report any issues within 10 days of receipt for prompt resolution.
Reporting Problems: If your order arrives damaged or incorrect:
- Take a photo of the issue (do not send until requested).
- Email us at [your email, e.g., bobbett@windstream.net] with a description. We’ll work to make it right, potentially via replacement, partial refund, or extra product. No returns for bulb size, as varieties clearly state expected sizes.
Cancellations:
- Pre-shipment: Possible at our discretion if we can resell items. Refunds issued after resale, minus fees (e.g., PayPal processing). Sent via original method or check.
- Post-shipment: No cancellations or returns; no refunds.
Guarantee & Refunds: Garlic growth depends on variables like planting time, storage, soil, and care—we guarantee only healthy bulbs at shipment, not performance. Refunds processed within 30 days if applicable, minus shipping/fees. For payment-specific issues (e.g., PayPal disputes), contact us first. We comply with FTC refund rules for timely processing.
trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.